Gatwick’s Passenger Advisory Group is recruiting new members to represent the views of passengers
- Passenger Advisory Group (PAG) represents views and makes recommendations on all aspects of the airport’s passenger services and facilities
- PAG is a subgroup of GATCOM – the airport’s independent consultative committee
- Candidates should have a passion for customer service
Gatwick Airport is looking to recruit new members to join GATCOM’s Passenger Advisory Group to feedback and make recommendations on all aspects of the airport’s passenger experience.
GATCOM’s Passenger Advisory Group which has 16 members who volunteer at least 12 days per year, monitors facilities and services at the airport as well as helping with the continuous improvement in customer service, which is a vital part of Gatwick’s commitment to its passengers.
PAG is a subgroup of GATCOM, the independent consultative group within which the management of Gatwick interacts with airlines, local public agencies, local business and resident groups.
Candidates for the role should have the commitment and enthusiasm to volunteer their time and bring to the group the knowledge and experience they have gained from their professional and personal life. For example, candidates might be regular travellers or have a genuine interest in the way airports function.
PAG is especially keen to speak to people with a passion for customer service, including those with young children, who live within an hour’s journey time of Gatwick. The group is focused on promoting equal opportunities and diversity to truly represent the passenger profile at Gatwick.
Gatwick’s passenger satisfaction scores continue to remain high, with the airport handling over 46 million annual passengers.
Gatwick Airport’s Passenger Communications Manager, Julie Ayres, said:
“Many improvements we make as an airport are based on feedback from our passengers, so it is important that any new volunteer has a real passion for helping us deliver a first-class passenger service.
“Gatwick has recently announced its latest five-year £1.11bn Capital Investment Programme and the work PAG does will help shape this investment as we continually review and improve our plans.”
The Chairman of PAG, Peter Hall said:
“Our volunteer members help to improve the passenger experience at Gatwick by expressing views on planned service improvements in areas such as check-in, wayfinding signage, departure lounge facilities and the needs of passengers with reduced mobility and families with young children. They are also involved in plans to implement new technology to enhance the passenger experience.
“For someone who’s passionate about customer service this is a great opportunity to really make a difference for Gatwick’s passengers.”
For more information on the available position, please contact Paula Street, Assistant Secretary, GATCOM, County Hall, Chichester, West Sussex PO19 1RQ, e-mail firstname.lastname@example.org or telephone 033022 22543.
The deadline for applications is 13 September 2019.
About Gatwick Airport
Gatwick is the UK’s second largest airport. It serves more than 230 destinations in 74 countries for 46 million passengers a year on short and long-haul point-to-point services. Gatwick is also a major economic driver and generates around 85,000 jobs nationally, with 24,000 of these located on the airport.
Since May 2019, a new long-term partnership was formed with VINCI Airports who purchased a 50.01% stake in the airport. This partnership sees Gatwick Airport integrate into the network of VINCI Airports, the leading private airport operator in the world, which manages the development and operation of 46 airports across the globe. Served by around 250 airlines, VINCI Airports’ network handled 240 million passengers in 2018 – including traffic at London Gatwick. VINCI Airports develops, finances, builds and operates airports, leveraging its investment capability, international network and know-how to optimise performance of existing airport infrastructure, facility extensions and new-build construction projects.
Global Infrastructure Partners (GIP), which manages the remaining 49.99% interest in Gatwick, is an independent infrastructure investor that makes equity investments in high quality infrastructure assets in the energy, transport and water/waste sectors. GIP has US$56 billion of Assets under Management. Its 18 portfolio companies operate in over 50 countries with circa 54,000 employees and generate annual revenues of circa US$50 billion.