Gatwick wins ACI EUROPE Accessible Airport Award

The ACI EUROPE Accessible Airport Award aims to honour the best airport in Europe in terms of its level of accessibility, as well as the range and quality of assistance services offered. This year’s winner was Gatwick Airport. The judges were impressed by the airport’s efforts to go the extra mile to provide disability awareness training to all passenger-facing staff, teaching them how to recognise and assist passengers with hidden disabilities. “Our aim is to be the UK’s most accessible airport,” says Tom Bartlett, Commercial Operations Manager, Gatwick Airport. “We know we still have some way to go, but the award is tremendously important to us as it recognises the time, effort and financial investment we have put in so far. This award is also credit to the work our passenger advisory group and local communities have done in working with Gatwick Airport to continuously improve. The involvement of the European Disability Forum in the judging also makes it a special award for us and gives us a strong vote of confidence that we are moving in the right direction.” Read more